Guest Information

Thank you for choosing Pembroke Kilkenny for your upcoming visit to Kilkenny. We love it here and hope you will too!

To make your stay with us as comfortable and safe as possible, we would be grateful if you could take a few minutes to read this information.

We are a small team that prides itself on making our guests happy. If there is anything we can help you with during your stay, please ask and we will do our best to assist you. If anything is not to your satisfaction, please speak to us so we can fix it for you. There is always a member of staff at Reception, twenty-four hours a day.

We love to read guests comments so, if you have the time, please feel free to leave a review on Trip Advisor, Google or another online review site.

Enjoy your stay! 

Breakfast
Breakfast is served Monday - Friday 7am to 10.30am, and Saturday, Sunday and Bank Holiday Monday 8am to 11am

 

Check-out
Please vacate your room by 12pm. A late check-out of 2pm is available at €30, subject to availability. Please contact Reception to organise

 

WIFI
Free of charge and no password, use PembrokeHotelWifi

 

Smoking

Smoking and/or vaping is strictly prohibited in all rooms. A designated smoking area is located at the side entrance to the hotel. If there is evidence of smoking in your room, a fee of €100.00 will automatically be charged to your room for cleaning

 

Power Sockets
Plug adapters are available from Reception. A deposit of €10 will be charged to room and released on return of adapter

 

Concierge
We are happy to arrange taxis, wake-up calls and luggage storage on departure, just ask any member of the Front Office team. Our Signature Services can help you make the best of your trip, visit www.pembrokekilkenny.com/hotel/signature-services

 

Manager on Duty
There is always a member of the management team available to speak with you, just ask at Reception


At Statham’s, the quality and freshness of our ingredients is unconditional. Savour prime local farm-to-fork food, sharing plates, delicious desserts, coffees & cocktails throughout the day and into the evening.

From breakfast and brunch, to lunch, dinner and special occasions, each dish is perfectly planned by Executive Chef Ken Harker and his team. Working with local suppliers, the Statham’s team are proud to showcase the very best of the season's ingredients, driven by local & Irish produce.                              

 


Dining Reservations & Menus
Emergency Medical & Fire Assistance

If you require an ambulance or fire brigade, please dial 999 or 112
Please also contact hotel staff by dialling 0 on your bedroom phone or corridor phone (located near elevator)

 

Doctor’s Surgery

Patrick Street Medical Centre, 8 Colles House, Patrick Street, Kilkenny, R95 X72F (next door to hotel)
Phone: 056 776 1731

 

Out of Hours Doctor

Caredoc
1850 334 999

 

Dentist

Pembroke Dental, Provincial House, Patrick St, Kilkenny, R95 ARR8
Phone: 056 772 1977

 

Nearest Hospital

St. Luke’s General Hospital, Freshford Road, Friarsinch, Kilkenny, R95 FY71
Phone: 056 778 5000

Housekeeping
Please find additional toiletries, towels etc stored in your bedroom wardrobe. You can request extra items such as blankets, softer/hypoallergenic pillows, coffee pods etc. from Reception
Fridges are available on request and subject to availability.
Please leave room service trays etc outside of your room for collection. We would appreciate if you would let us know so we can collect quickly and keep the corridors clear.

 

Telephone
Dial 0 on bedroom phone to contact Reception

 

Amenities
Hair dryers are available in the second drawer in desk. Dental, shaving, grooming and sewing kits are available from Reception. Please enjoy the refreshing (and complimentary) bottled still water to quench your thirst.

 

Tea & Coffee
A Nespresso coffee-making machine is provided on the desk. A kettle is located in the wardrobe. The Nespresso machine also provides hot water. Please find coffee pods, teabags, milk and sugar in the top drawer under the Nespresso machine. Safe and drinkable water can be gotten from the bathroom cold water tap. Additional water and fresh milk are available on request.

 

Heating & Air Conditioning
Heating and air conditioning are all thermostatically controlled. Please contact Reception if you wish to adjust the settings.

 

Safe
A safety deposit box is provided for your valuables. Please see the ‘How To’ for instructions.

 

Energy Saving
Our guest bedrooms are energy saving. To help conserve power, please turn your lights out when you are not in the room. If using chargers and entertainment equipment, please turn these off when not in use to avoid waste.

Ironing
Please look inside your wardrobe to find an iron and fold-down ironing board

 

Laundry
Laundry services are available. Please put the clothing and completed form into the laundry bag (ask at Reception) and drop to Reception. The laundered clothes will be dropped outside your bedroom door the next day.
For same day return, please ensure you have dropped to Reception by 7am, or the night before.
Laundry is priced per item, or €15 per bag.
The hotel does not accept liability for any damage or loss to items.
Shower
Left-hand dial
  • Turn towards self for shower, and away for bath
Right-hand dial
  • Turn towards self for hotter water, and turn away for cooler water

 

Nespresso machine
Turn On
  • Press ‘On’ button on top of machine
Fill With Water
  • If the lights are flashing red, there is not enough water in the tank. Fill to the line indicated
  • The cold water tap in bathroom provide safe, drinkable water
Making Coffee
  • Ensure the lever is fully upright
  • Insert coffee pod
  • Place cup underneath spout
  • Push down lever
  • Press the button for your desired coffee
  • Machine will stop automatically once the coffee is made
  • Remove cup
  • Press lever up then down to remove used pod
For Hot Water Only
  • Place cup underneath spout
  • Press the button with the water symbol
  • To stop, press button again

Safe
To Lock
  • Place objects in the safe
  • Close the door and hold
  • Enter in a four digit code of your choosing – remember this code!
  • Press Lock
To Open
  • Enter your four digit code
  • The door will open automatically
Meet our skincare specialists in Mint Medispa. The passionate therapist team believe in excellence and strive to provide the highest quality of services and products.

Mint offers a full range of services including facials, massages, waxing and exclusive signature packages. Mint's clinic department offers Microneedling, Skin Peels and laser hair removal or skin rejuvenation with the Candela Max Pro Laser, the only one of it's kind outside of Dublin.

The Mint team will happily discuss your needs and provide treatment recommendations.

Browse & Book Treatments
Here at Pembroke Kilkenny, we understand the importance of top-notch corporate facilities which is why we have our own dedicated Business Centre. With state of the art technology and equipment as well as personalised administrative support available, 11 Patrick Street is in the heart of Kilkenny's premium business district and is a fantastic venue for your next corporate event or meeting. Need to print something or make a conference call? We're happy to help, just ask at Reception.
 
More Information

Our Guest Relations team have handpicked their favourite Kilkenny experiences of what to do, to see, where to visit and explore in the city and county to give you the inside track into the Kilkenny scene. If it has been recommended by our team you know it’s good! View the full list of our "Pembroke Picks" or talk to us at Reception for more recommendations

Pembroke Picks