These terms apply to reservations made directly with Pembroke Kilkenny by phone, email or on our official website.
For reservations made on third-party sites, please contact that site if you wish to amend or cancel your reservation. We do not have access to third-party reservations and are not permitted to make changes unless instructed by the third-party provider.
The full name and contact details of all guests are required in advance of your stay or your reservation is at risk of cancellation. This is required in the event of contact tracing due to Covid19 within 14 days of your arrival.
Please ensure that you are following the current government guidelines with regard to travel to and within Ireland. Proof of vaccination, proof of negative PCR test or proof of mandatory quarantine may be required, in line with government guidelines on your arrival date.
Should there be any changes or in the event that you need to cancel your booking please let us know by contacting the hotel directly. We would advise that you take note of your unique cancellation confirmation number that you receive. If your booking is made through a third-party you will have to contact that company directly to cancel or amend your booking as we here at the property would not be permitted to make any changes or cancellations to third party bookings. Please ensure to always check your booking cancellation policy as non-refundable and non-transferable bookings cannot be changed, amended or cancelled by the hotel.
Cancellations and amendments are permitted for individual reservations up to 48 hours prior to 2pm on the day of arrival. Package deals (except golf packages) not cancelled within 48 hours of arrival are subject to 100% cancellation charge. This includes all offers/rates, enhancements, add-ons and medispa treatments whether booked at the time of hotel reservation, as part of a package or separately/at a later time. In the event of late cancellation or non-arrival, your credit card will be charged for one night's accommodation for each room reserved. Golf packages with less than 72 hours cancellation are subject to 100% of the green fee as cancellation charge.
For bookings of 5 or more rooms, a separate group cancellation policy applies, please contact the hotel directly.
ADVANCE PURCHASE & PREPAID RATES
For all Advance Purchase and Prepaid Rate reservations, the room rate for the full duration of the stay and any pre-booked amenities (e.g. champagne on arrival or extra meals) is charged in full at time of reservation. If you cancel for any reason, attempt to modify this reservation, or do not arrive on your specified check-in date, your payment is non-refundable.
PRE-BOOKED AMENITIES/PACKAGE ELEMENTS
Charges will apply for all additional amenities pre-booked with the reservation even if they are not taken (e.g. breakfast, wine, early-arrival, late check-out). Any unused amenities/package elements are non-transferable and non-refundable.
CANCELLATION FOLLOWING NON-ARRIVAL
If you have not checked-in or contacted the hotel by phone to reconfirm that you still intend to arrive before 8 am the morning after your confirmed arrival date we will assume your reservation is cancelled and you will be charged the fees as above.
RATE RULES & RESTRICTIONS
At check-in, the front desk will verify your departure date. Rates quoted are based on check-in date and length of stay. Should you choose to depart early price may be subject to change.
AUTHORISATION & PAYMENT
Credit or debit card details will be required at the time of booking to secure the reservation. A pre-authorisation of the full cost of your reservation plus an additional €50 to cover incidentals will be placed on your credit card on arrival. On check-out, the full amount will be charged to the card. Debit card and Cash payments are also accepted and must be paid in full on check-in. If paying by debit card/cash and wish to charge to your room, a credit card must be presented and a €50 charge pre-authorised to cover incidentals. Pre-authorisations are released by your bank after 2-3 days.
If you have a query about group deposits please contact us.
While every effort has been made to ensure the accuracy of all material on this website the hotel does not accept direct, indirect or consequential liability for loss or damage due to any errors or omissions.