Guest Information

Safety

We have extensive sanitisation and cleanliness procedures in place, with all staff trained to the Failte Ireland Safety Charter standard

Please support us with frequent handwashing, sanitising and respecting the space of other guests, and our staff.

Read our Covid-19 guidelines

In the event of a fire, please refer to the guidelines on the back of your bedroom door.

Breakfast                                                                                                                              

Breakfast is served Monday - Friday 7am to 11am, and Saturday & Sunday 8am to 11am. We don’t want our guests to feel rushed so please arrive with enough time to be seated and to place your order. 

Check-out

Please vacate your room by 12pm. A late check-out option of 2pm is available at €30, subject to availability. Please contact Reception to organise.

WIFI                                                                                                                                                

Free of charge and no password, use PembrokeHotelWifi.

Smoking                                                                                                                               

Smoking and/or vaping is strictly prohibited in all rooms. A designated smoking area is located at the side entrance to the hotel. If there is evidence of smoking in your room, a fee of €100.00 will automatically be charged to your room for cleaning.

Power Sockets

Plug adaptors are available from Reception. A deposit of €10 will be charged to room and released on return of adaptor. 

Special Assistance                                                                                                                   

If you require any additional help in case of an emergency, please make the Front Office staff aware on your arrival.

Concierge                                                                                                                                 

We are happy to arrange taxis, wake-up calls and luggage storage on departure, just ask any member of the Front Office team. Browse our guest services online https://www.pembrokekilkenny.com/hotel/signature-services/ 

Manager on Duty                                                                                                                     

There is always a member of the management team available to speak with you, just ask at Reception

Medical Information                                                                                                                 

If you require an ambulance, please dial 999 or 112

Please also contact hotel staff by dialling 0 on your bedroom phone or corridor phone (located near elevator).

Doctor’s Surgery                                                                                                                       

Patrick Street Medical Centre, 8 Colles House, Patrick Street, Kilkenny, R95 X72F

Phone: 056 776 1731

Out of Hours Doctor                                                                                                                       

Caredoc

1850 334 999

Dentist                                                                                                                                 

Pembroke Dental, Provincial House, Patrick St, Kilkenny, R95 ARR8

Phone: 056 772 1977

Nearest Hospital                                                                                                                   

St. Luke’s General Hospital, Freshford Road, Friarsinch, Kilkenny, R95 FY71

Phone: 056 778 5000 / Emergency 999 or 112

Housekeeping

As part of our Covid-19 policy, rooms will not be cleaned for the duration of your stay. If you would like to request a cleaning or housekeeping services, please let Reception know by 12 noon on the day the services are required. We would appreciate if you left a window open in your room to increase the ventilation and airflow before Housekeeping enter, for both guest and staff safety. 

For guests staying two or more nights, please find additional bathroom toiletries, towels etc stored in your bedroom wardrobe. You can dial ‘0’ for reception at any time to request any extra items required such as blankets, softer/hypoallergenic pillows, coffee pods etc.

Fridges are available on request and subject to availability.

Please leave dining trays etc outside of your room for collection. We would appreciate if you would let us know so we can collect quickly and keep the corridors clear.

Telephone                                                                                                                                   

Reception:

Dial 0 on bedroom phone

Room to room:

Dial 2 + room number

Local calls:

Dial phone number direct (charged at standard rate)

International calls:

Dial + 00 + country code + number (charged at standard rate)

Amenities

Hair dryers are available in the second drawer in desk. We also offer dental, shaving, grooming and sewing kits for all those last-minute touches, please request from Reception. Please enjoy the refreshing (and complimentary) bottled still water to quench your thirst.

Tea & Coffee

A Nespresso coffee-making machine is provided on the desk. A kettle is located in the wardrobe. The Nespresso machine also provides hot water. Please find coffee pods, teabags, milk and sugar in the top drawer under the Nespresso machine. Please see the ‘How To’ section for instructions. Safe and drinkable water can be gotten from the bathroom cold water tap. Additional water and fresh milk are available on request.

Heating & Air Conditioning

Heating and air conditioning are all thermostatically controlled. Please see the ‘How To’ section for instructions.

Ironing & Laundry                                                                                                

Please look inside your wardrobe to find an iron and fold-down ironing board.

Laundry services are available. Please put the clothing and completed form into the laundry bag (ask at Reception) and drop to Reception. The laundered clothes will be dropped outside your bedroom door the next day.

For same day return, please ensure you have dropped to Reception by 7am, or the night before.

Laundry is priced per item, or €15 per bag.

The hotel does not accept liability for any damage or loss to items.

Television                                                                                                                     

TV & Radio Channels

Safe

A safety deposit box is provided for your valuables. Please see the ‘How To’ for instructions.

Lost Property

If guest property is found after departure, we will endeavour to contact you. If you would like your items returned, we are happy to send them back to you for the cost of postage. Unclaimed items will be disposed of after 4 weeks.

Energy Saving

Our guest bedrooms are energy saving. Even though this is the case, please turn your lights out when you are not in the room to help conserve power. If using chargers and entertainment equipment, please turn these off when not in use to avoid using unnecessary electricity.

Shower

• Left-hand dial
  • Turn towards self for shower, and away for bath

• Right-hand dial
  • Turn towards self for hotter water, and turn away for cooler water

• Turn the dial back to centre to turn off shower

Nespresso machine

• Turn On
  • Press ‘On’ button on top of machine
• Fill With Water
  • Instruction needed
  • If the lights are flashing red, it means there is not enough water in the tank. Please fill to the line indicated
  • The cold water tap in bathroom provide safe, drinkable water
• Making Coffee
  • Ensure the lever is fully upright
  • Place coffee pod in machine
  • Place cup underneath spout
  • Push down the lever
  • Press the button for your desired coffee
    • Espresso – the classic
    • Ristretto – a ‘shorter’ espresso
    • Lungo – a ‘longer’ espresso
  • The machine will stop automatically once the coffee is made
  • If you want a top up, press the same button again
  • Remove cup
  • Press lever up then down to remove used pod
• For Hot Water Only
  • Place cup underneath spout
  • Press the button with the water symbol
  • To stop, press button again

Air Conditioning Unit

• Check unit is On
  • Look for red light on the panel, this means unit is on
• For Air-Conditioning / Cooling
  • Press bottom right button until the image of a snowflake appears on the screen
  • Adjust temperature as required with the up & down arrows
• For Heating
  • Press bottom right button until the image of the sun appears on the screen
  • Press button directly above to ensure it on the H setting, not L
  • Adjust temperature as required with the up & down arrows. The maximum temperature is 23°C

Safe

• To Lock
  • Place objects in the safe
  • Close the door and hold
  • Enter in a four digit code of your choosing – remember this code!
  • Press Lock
  • Safe is now secure
• To Open
  • Enter your four digit code
  • The door will open automatically

Bringing our customers the very best food experience has always been at the heart of what we do.

We have tasted, debated and carefully chosen some sensational food for you. We seek out quality producers, locally in Kilkenny and Ireland, all of whom we trust and are proud to support.

We hope that you enjoy our delicious farm-to-fork food, sweet treats, organic wines, cocktails and amazing coffee.

Our menus are served throughout the day, starting with breakfast.

For more information, to view menus and to reserve a table, visit www.pembrokekilkenny.com/stathams-bar-restaurant

At Mint, we’re passionate about client care. We believe in excellence and strive to provide the highest quality of services and products delivered by a knowledgeable and friendly team

Mint offers a full range of services including facials, massages, waxing and exclusive signature packages. Our clinic department offers Microneedling, Skin Peels and laser hair removal or skin rejuvenation with the Candela Max Pro Laser, the only one of it's kind outside of Dublin.

The Mint team will happily discuss your needs and provide treatment recommendations. Here’s some of Mint’s most popular treatments:

We advise that you make a booking as soon as possible and would be happy to arrange for you, just let Reception know.

For more information and to browse treatments, please visit www.mintkilkenny.com/

Here at Pembroke Kilkenny, we understand the importance of top-notch corporate facilities which is why we have our own dedicated Business Centre. With state of the art technology and equipment as well as personalised administrative support available, 11 Patrick Street is in the heart of Kilkenny's premium business district and is a fantastic venue for your next corporate event or meeting. Need to print something or make a conference call? We're happy to help, just ask at Reception. For more information, please visit 11 Patrick Street

Our Guest Relations team have handpicked their favourite Kilkenny experiences of what to do, to see, where to visit and explore in the city and county to give you the inside track into the Kilkenny scene. If it has been recommended by our team you know it’s good! View the full list at Pembroke Picks and talk to us at Reception for more info or to book.