Hotel Guest Information Kilkenny

Breakfast

Breakfast is served:

• 7am to 10.30am Monday - Friday 
• 8am to 11am Saturday, Sunday and Bank Holiday Monday 
  
  

Check-out

Please vacate your room by 12pm. A late check-out of 2pm is available at €30, subject to availability. Please contact Reception in advance to organise.

WIFI

Connect to PembrokeHotelWifi (Free and no password)

Smoking

Smoking and/or vaping is strictly prohibited in all rooms. A fee of €100.00 will automatically be charged if you smoke in your room. 

A designated smoking area is located at the side entrances to the hotel and to Stathams.  

Power Sockets

Adapters are available from Reception. A deposit of €20 will be charged to room and released on return of adapter

Concierge

We are happy to arrange taxis, wake-up calls and luggage storage on departure, just ask any member of the Front Office team. Our Signature Services can help you make the best of your trip, visit www.pembrokekilkenny.com/hotel/signature-services

Manager on Duty

There is always a member of the management team available to speak with you, just ask at Reception

At Statham's Bar & Restaurant at Pembroke Kilkenny Hotel, the quality and freshness of ingredients is unconditional. 

Awarded Ireland's Best Hotel Restaurant 2026, Statham's is a great place to experience the best of Kilkenny's food scene from breakfast to brunch, lunch, dinner and special occasions.

Executive Chef Ken Harker and his team work with local suppliers to craft dishes that are both delicious and sustainable. 

Stathams, a member of Kilkenny Whiskey Guild, is also known for a great pint and well-crafted cocktails. 

Emergency Medical & Fire Assistance

St. Luke’s General Hospital Accident & Emergency Department Freshford Road, Kilkenny, R95 FY71
Phone: 00 353 56 7785000

For an ambulance or fire brigade, dial 999 or 112. 

Contact Reception by dialling 0 on your bedroom phone or corridor phone (located near elevator).

Out-of-Hours Doctor

Caredoc
1850 334 999

6pm to 9am Monday to Friday

24 Hours Saturday, Sunday & Bank Holiday Mondays

Housekeeping

Contact Reception for items such as blankets, softer/hypoallergenic pillows, coffee pods etc.

Fridges are available on request and subject to availability.

Please let us know if you leave room service trays etc outside of your room so we can collect quickly and keep the corridors clear.

Telephone

Dial 0 on bedroom phone to contact Reception

Amenities

Hair dryers are available in the second drawer in desk. Dental, shaving, grooming and sewing kits are available from Reception. 

Tea & Coffee

A Nespresso coffee-making machine and kettle are provided. Coffee pods, teabags, milk and sugar in the top drawer under the Nespresso machine. Additional water and fresh milk are available on request.

Heating & Air Conditioning

Simply turn on/off and adjust temperatures +/-

Safe

A safet is provided in your wardrobe for your valuables. 

Sustainability

We are committed to sustainability and appreciate the help of our guests, by turning off lights and equipment when leaving the room, and using towels sensibly.

Ironing

Iron and ironing board provided. Please use carefully. 

Laundry & Dry Cleaning

Laundry services are available. Please put the clothing and completed form into the laundry bag and drop to Reception. 

For same day return, please ensure you have dropped to Reception by 7am, or the night before.

Laundry is priced per item, or €15 per bag.

The hotel does not accept liability for any damage or loss to items.

Shower

Left-hand dial

• Turn towards you for shower, and towards wall for bath

Right-hand dial

• Turn towards you for hot water, and turn towards wall to reduce temperature

Nespresso machine

Turn On

• Press ‘On’ button on top of machine

Fill With Water

• If the lights are flashing red, there is not enough water in the tank. Fill to the line indicated

Making Coffee

• Ensure the lever is fully upright

• Insert coffee pod

• Place cup underneath spout

• Push down lever

• Press the button for your desired coffee

• Machine will stop automatically once the coffee is made

• Remove cup

• Press lever up then down to remove used pod

For Hot Water Only

• Place cup underneath spout

• Press the button with the water symbol

• To stop, press button again

Meet our skincare specialists in Mint Medispa. The passionate therapist team believe in excellence and strive to provide the highest quality of services and products.

Mint offers a full range of services including facials, massages, waxing and exclusive signature packages. Mint's clinic department offers Microneedling, Skin Peels and laser hair removal or skin rejuvenation with the Candela Max Pro Laser, the only one of it's kind outside of Dublin.

The Mint team will happily discuss your needs and provide treatment recommendations.

Here at Pembroke Kilkenny, we understand the importance of top-notch corporate facilities which is why we have our own dedicated Business Centre. With state of the art technology and equipment as well as personalised administrative support available, 11 Patrick Street is in the heart of Kilkenny's premium business district and is a fantastic venue for your next corporate event or meeting. Need to print something or make a conference call? We're happy to help, just ask at Reception.

Our Guest Relations team have handpicked their favourite Kilkenny experiences of what to do, to see, where to visit and explore in the city and county to give you the inside track into the Kilkenny scene. If it has been recommended by our team you know it’s good! View the full list of our "Pembroke Picks" or talk to us at Reception for more recommendations.