Pembroke Kilkenny

The Advantages of Booking Direct

You’ll often hear hotels asking guests to book direct, but do you know why? While booking engines and third-party agents (such as, Expedia etc) are convenient to check which hotels are in an area and their price rates, that’s where the connection should end. Once you’ve chosen which hotel you like, you can save commission fees, have more control over your booking, and enjoy exclusive access to special offers and discounted rates when you book directly with the hotel. Here are just some of the advantages of booking Pembroke Kilkenny hotel, either directly on our website or by contacting our friendly team.

Best Rate Guarantee

When you book with a third-party agent, you’re paying the hotel’s best available rate with the third-party’s commission added, so it’s costing you more. When you book directly with the hotel you’ll save yourself money, and save the hotel paying these huge commission fees. We guarantee that when you book direct, you’re paying at least 10% less for the same room, per night. When you book directly, everything you spend in the hotel is paid directly to us, allowing us to upgrade our facilities and employ more local staff, in turn improving our guest experience and supporting the local community. You’ll also enjoy exclusive access to our best available rates and special offers – including breakfast, dinner, and spa treatments – that you won’t find anywhere else.

Special Requests and Upgrades

Did you know that hotels often have complimentary upgrades to offer to guests? We often overbook on standard room types, meaning our superior and castle view rooms are available for upgrade. We always give first preference for complimentary upgrades to guests who book direct as a small thank you for their loyalty.

Guest often have special requests for their bedrooms which are communicated before they arrive, such as extra beds or baby cots, accessible rooms, nice views or to leave a note or gift for an incoming guest. When you request these changes through a third party, it often gets lost in the chain of communication meaning we cannot guarantee that it will be fulfilled. When you book directly, you can request changes or special requests directly with our staff, meaning it’s much easier and quicker for us to say yes to your request.

We also sell our last available rooms on our official website instead of any third party. So if you have your heart set on a break in Pembroke Kilkenny hotel, it’s better to book directly.


We understand that sometimes plans change and you may need to cancel your booking. While we are sad to see you go, we don’t feel this warrants penalties. We offer our direct bookers a flexible cancellation policy as standard (excluding prepaid bookings) and allow you to make changes to your reservation up to 24 hours before you are due to arrive. Unlike travel agents and booking websites, we don’t charge any booking fees or deposits, so your cancellation is completely free.

When you book using a third party, we are both tied to their strict cancellation terms & conditions and can do nothing to accommodate your change. Booking direct offers you the flexibility of changing your plans if you need to.

Website Experience

When you book using our official website, you have more benefits than you might realise. We offer a wide range of professional hotel photos showing you our stylish rooms and public spaces. You’ll find frequently asked questions, information on the hotel facilities, and best of all, the inside track on events and things to do in Kilkenny on our blog which is regularly updated. You can also read more about what we’re doing to keep our staff and guests safe and how we constantly review and improve our procedures in line with government guidelines. Get the most of your Kilkenny experience by browsing our website.

We could go on about the benefits of booking direct, but we think we have made our point! If you’re planning a trip to Kilkenny for business, with family or as a romantic break with your other half, there are three ways to book direct. You can call our friendly team on +353 56 778 3500, send us an email to or browse our website special offers across multiple dates. We look forward to welcoming you to Pembroke Kilkenny hotel.