Pembroke Kilkenny Reopening
Welcome back! We missed you
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Pembroke Kilkenny is recognised for cleanliness and lean luxury, excelling in what you want from a City Centre Boutique hotel. It is timely to put it all together - cLean Luxury - and shout out our brilliant housekeeping team who have achieved the cleanest hotel ratings in the city for years.
We haven’t added lots of procedures - we’ve completely redesigned everything for a new era, ensuring that our character as a boutique hotel is as strong as ever. We have a few improvements to our looks and behind the scenes, innovating in a team unburdened by “bolt-on” procedures, but energised to deliver a memorable experience with your safety assured.
Getting over the shock of closing and turning the key on the outside for the first time ever, we realised that we had a once-in-a-lifetime opportunity to forget day to day operations, re-invent our processes, develop a new food concept, and reopen with an improved offer. Our Health & Safety and Hygienic partners Seachange supported us to ensure that these aspects are embedded in our business, with their systems delivering efficient and robust control.
We’re committed to the best of technology in managing our business and now we are opening it up to you, from arrival to departure. Read the full details below!
- Reservations, Check-in and Check-out
We are eliminating queuing and touchpoints with the best solutions available. Pre-registering all guests by a simple response to an email, complies with the Health Services Executive’s requirements for contact tracing and allows us to send your room key directly to your smartphone.
Technologically you are there, but the Pembroke welcome can’t be compromised, so you must still say hello and we will switch you on!
Check-out is automated with your preferred payment arrangements and the bill is emailed to you on the morning of departure. You won’t need to go to Reception, but we’d love to say goodbye.
Smartphones and technology are not for everybody, so we still do traditional check-in and out, with sanitised protocols.
- Food and Beverage
We thought hard about what we would like on a visit - now that is available to you! Farm to fork, with trusted local suppliers, is the key.
We have a new kitchen which is seamless and perfect for cleaning, with a layout which allows 2M distancing, with all kitchen staff also wearing PPE.
We loved our cold buffet, but we have concerns about them too, so we’re putting the best of a buffet in a box tailored for you. Enjoy it in your room, throughout the hotel downstairs or maybe talk a short walk to the Castle Park.
Our new App is integrated with our reservations and billing systems, so you can effortlessly book your meals, drinks or that special surprise for arrival.
- Convenience and Safety
The Pembroke layout was founded on 20 years of delivering hotel projects by our owner, so we have a brilliant design with easy circulation and minimal corridors. Building on this we have improvements including automated doors and sensor taps. Innovative use of proven technologies means contactless public access, including lifts and simple elbow-operated toilet doors.
We expanded our bar and dining areas, so that you have the distancing you would like, and our well-ventilated spaces with high ceilings now have even more natural ventilation.
When it comes to dealing with Covid 19, we are all in it together, so we appeal for your consideration for others, particularly:
Social Distancing: We have plenty of space, so please assist in achieving recommendations at a minimum and consider others who may be anxious.
Lifts: For a boutique hotel we are well provided for with 2 lifts, so please respect that others may wish to be alone in the lift and call another. Lifts have been reprogrammed to take you to your floor without responding to other landing calls for your comfort.
Stairs: Our stairs are wide, but the landings are wider, so yielding to somebody coming up and waiting on landings is a lovely courtesy.
Awareness: Avoid waiting at key circulation points and use the space to make way for others, by keeping to the side
For our part:
Sensor taps in toilets and hand sanitisers throughout allows everybody to follow the simple, but critical, advice on hygiene.
Staff have sensor-controlled hand washing in multiple locations, as our handwashing regime is well established and now intensified with close monitoring.
Bedrooms now have new hygienic headboards, with a great look. Prior to arrival, your room will have been deep cleaned/sanitised and signed off by our supervisors. We will not enter your room again, except to deal with a specific request and in accordance with procedures.
Cleaning: Rated Kilkenny’s cleanest hotel for years, our support for and trust in our housekeeping team is vital, using hospital-grade products from trusted suppliers.
Public Areas Cleaning: Dedicated staff clean and sanitise throughout.
Ventilation and Airconditioning: We have increased natural ventilation and intensified maintenance and cleaning, to ensure everything is working well. Bedroom air conditioning uses only direct natural ventilation in each room and openable windows put you in control.
Training: All employees have comprehensive training on Covid-19 safety and hygiene protocols on an ongoing basis. PPE is worn based on job-specific risk assessments.
Dining & Drinks: Our new App allows you to book, while the system controls numbers dining at any time, avoiding queues and enhancing your experience. If you prefer, we will look after the booking for you.
Expectations of guests: Our house rules are to protect the safety and experiences of our guests, with common sense protocols.
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