Terms and Conditions

Cancellation Policy

Cancellations can only be made by phoning or faxing us directly. You should save the cancellation confirmation number you receive.

Reservations

Cancellation policy is by 48 hours prior to 2pm on the day of arrival. In the event of late cancellation or non-arrival your credit card will be charged for one night's accommodation for each room reserved.

Advance Purchase Rates

For all Advance Purchase Rate reservations, the room rate for the full duration of the stay and any pre-booked amenities (eg champagne on arrival or extra meals) is charged in full at time of reservation. If you cancel for any reason, attempt to modify this reservation, or do not arrive on your specified check-in date, your payment is non-refundable.

Group Bookings

For group bookings of 5 rooms a separate cancellation policy applies, please contact the hotel directly.

Pre-Booked Amenities/Package Elements

Charges will apply for all additional amenities pre-booked with the reservation even if they are not taken (eg breakfast, wine, early-arrival, late check-out). Any unused amenities/package elements are non-transferable and non-refundable.

Package Deals

Package deals cancelled within 48 hours of arrival are subject to 100% cancellation charge. This includes all offers/rates with Spa treatments whether booked at time of hotel reservation, as part of a package or separately/at later time.

Cancellation Following Non-Arrival

If you have not checked-in or contacted the hotel by phone to reconfirm that you still intend to arrive before 8am the morning after your confirmed arrival date we will assume your reservation is cancelled and you will be charged the fees as above.

RATE RULES & RESTRICTIONS

At check-in, the front desk will verify your departure date. Rates quoted are based on check-in date and length of stay. Should you choose to depart early price may be subject to change.

PRE-ARRIVAL DEPOSIT/AUTHORISATION

If a booking is made using a debit card, 50% of the total price may be charged any time by the hotel.

If a booking is made using a credit card no payment is charged but a pre-authorisation may be taken 48hours prior to arrival. 

If you have a query about group deposits please contact us. One guest staying in each room must present a valid credit or debit card in their own name on check in to the hotel.

DISCLAIMER

While every effort has been made to ensure the accuracy of all material on this website the hotel does not accept direct, indirect or consequential liability for loss or damage due any errors or omissions.